Our Staff

Jarrod Freeland, HIS

Hearing Instrument Specialist

I am licensed Hearing Specialist that has been practicing for 12 years. I have trained under some of the most experienced names in the industry. Born and raised Texan.  I have been fortunate enough to learn from industry leaders in both the clinic and factory setting. 

I have an amazing wife, and two beautiful daughters.  I love sports and have played many throughout my life. My passion will always be helping people improve their lives by providing the best hearing options available.

Aquilla Willis

Audio Tech

My name is Aquilla, I am an Audio Tech here at Underwood Hearing, where we make hearing better. I am dedicated to my work and helping patients. I am from Houston, TX and I reside in Pearland, TX. I have been in the hearing industry since 2019 and come from a background specializing in hearing conservation. I am very excited to be in the role of an Audio Tech to expand my abilities, help others and also do something I enjoy doing.

I am a loving daughter, sister, godmother and aunt. I am big on family and that is what drives me to be great in everything I do. Together we are better.

Elizabeth Garcia

Patient Services Coordinator

I have been in the customer service industry for over 20 years and with Starkey Hear Care/Audibel since 2019.  I enjoy learning and the hearing industry is a great fit as it is always evolving. I believe patient care is the highest priority, and willing to help solve the problem.

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Customer Reviews

We appreciated the time Jarrod provided today in being thorough and helping my husband understand why he isn’t hearing as good. He adjusted them, tested, etc. I am amazed at his vast knowledge. Richard & Trish B.

Trish Battle, on Google

Great service and a Great set of hearing aids

Ken Kirchner, on Google

Very profesional , helpful and informative

Maricela Flores, on Google

Very caring and friendly staff.

Eusebio Munoz, on Google

Great customer services!!

Gregoria Reyes, on Google

very courteous and professional. very thorough

Brad Bowman, on Google

Great place.

William Thomas, on Google

Staff were warm and welcoming. They were very helpful in addressing my questions and adjusting my hearing aids

Normangirl Norman, on Google

Jarrod and staff were wonderful. Professional’

mark lee, on Google

I’m very happy with my experience with New Sound Hearing. They are very helpful in regulating my aids for the right sound . I’d definitely recommend New Sound Hearing.

Mark, on Google
genalin moscoso-stafford, on Google

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